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Online Support

Online Support

Online Support Team

Our Online Support Team are here to help you

Our friendly Online Support Team are here to help if you have queries about using this website. We will help ensure you are successful in placing your online order.

For Technical queries about products or their application, see Technical Help section below.

We can help you with…

  • How to register
  • How to find products
  • How to compare products
  • How to check stock availability
  • How to place an order
  • How to find a branch
  • How to log into your account

Our Online Support Team works closely with our branches throughout the UK to ensure your order is dealt with promptly and delivered on time.

We're ready and waiting for your call:

Call 0344 2927272


Standard Opening Hours:

  • 7.00am - 8.00pm, Monday - Friday
  • 8.00am - 5.00pm, Saturday
  • 10.00am - 4.00pm, Sunday

Bank Holiday Opening Hours:

Our lines are open 8.00am - 1.00 pm every bank holiday except for Christmas Day, Boxing Day, and New Year's Day when we are closed.


Calls cost 3.9p per minute from a BT landline. Mobile providers and other networks may vary.

Before calling, first see if one of our Frequently Asked Questions might help solve your query.

Alternatively fill out and submit the direct Contact Us form here.

Technical Help

For general technical queries, please contact your local branch.You can find your local branch here

Alternatively, if you have a technical enquiry about a product or its application, our knowledgeable Technical Support Team is here to help you. Dedicated teams are available for both refrigeration and air conditioning products which cover:

  • Advice on applications
  • Product selection and duty calculations
  • After sales service
  • Trouble shooting and problem solving
  • Parts identification

Where required, engineers may visit the site to assist in resolving queries.

Refrigeration Field Technical Support

Selection Spares & Capital Equipment and Materials

Contact your Regional Engineer

  • Midlands – 01926 705 069
  • South – 01179 710 778
  • North & Scotland – 07796 993 202
  • London & South East – 01582 696 035

  • Lines open:

    • 8am-5.00pm Monday to Friday

    Email: Refrigeration.Support@wolseley.co.uk

    Air Conditioning Field Technical Support

    Pre/After Sales Support, System Design & Application, Field visits & Commissioning

    Contact your Regional Engineer

  • North – 0161 874 8095
  • South – 01635 568 302

  • Lines open:

    • 8am-5.00pm Monday to Friday

    Email:ACSupport@wolseley.co.uk

    24 Hour Call Out Service

    If you have an urgent requirement outside our normal branch business hours, call our 24 Hour Call-Out Service hotline:

    Call 08445 000 000

    Lines Open:

    • Monday to Friday - from 5:00pm to 7:30am
    • Saturday, Sunday and Bank Holidays - 24-hour service

    Find out more here

    This website is owned and operated by Wolseley UK Ltd. Registration number : 00636445, Registered : England

    Registered Office : The Wolseley Center, Harrison Way, Leamington Spa, Warwickshire, CV31 3HH